Yousra Hdidane

About

Experience

1. Receptionist

   Served as first point of contact for members and visitors, handling enquiries, scheduling, and customer relations.

   Client RelationsSchedulingCommunication Skills

2. Call Center Agent

   Conducted phone surveys and polls, following scripts and guidelines precisely. Carried out quality control checks to ensure data accuracy and consistency.

   SurveyPollsQuality ControlCustomer ServiceData Accuracy

3. Home-Based Telemarketing and Satisfaction Studies

   Worked independently from home on telemarketing and customer satisfaction studies. Managed own schedule and met deadlines without direct supervision.

   TelemarketingCustomer SatisfactionTime ManagementRemote Work

4. Digital Marketing Manager

   Managed online content and digital communication, gaining experience with digital tools and online platforms.

   Digital MarketingContent ManagementOnline Platforms

Education

1. Naturopathy Training Center

   Completed training at the Naturopathy Training Center from 2018 to 2020.

   Completed training at the Naturopathy Training Center from 2018 to 2020.

2. Odessa State Medical University

   Studied at Odessa State Medical University from 2016 to 2018.

   Studied at Odessa State Medical University from 2016 to 2018.

3. Multidisciplinary Faculty of Tetouan

   Studied at the Multidisciplinary Faculty of Tetouan from 2014 to 2016.

   Studied at the Multidisciplinary Faculty of Tetouan from 2014 to 2016.