Loading profile…
Yaye Coumba Diallo
Looking for a jobBilingual Customer Officer
Bilingual Customer Operations Professional at RELIANCE HEALTH who processes healthcare documentation and coordinates customer requests.
SenegalBilingual Customer Officer at Reliance Health
Experience
Bilingual Customer Officer
Provided bilingual administrative and customer support, reviewing and processing reimbursement and healthcare documentation, maintaining accurate records, coordinating with internal teams and healthcare providers, and following up on pending requests while handling confidential information professionally.
Bilingual SupportAdministrative SupportDocument ReviewData ValidationCustomer OperationsStakeholder CoordinationConfidential Information HandlingExcelMicrosoft WordPowerPointOutlookSQLPythonPDF ManagementDatabasesInternal PlatformPower BI
Bilingual Customer Service Agent
Assisted customers with international money-transfer enquiries in French and English, verified transaction information, updated records, followed up on pending transactions and coordinated with relevant teams while handling confidential financial information.
Bilingual SupportCustomer ServiceTransaction VerificationRecord MaintenanceFollow upCoordinationConfidential Information Handling
Care Assistant
Supported clients and families with professionalism and discretion, maintained accurate information, coordinated daily requests, followed established procedures and schedules, and managed competing priorities while ensuring quality service, confidentiality and strong communication.
client supportCommunication SkillsCoordinationConfidentialityMultitaskingPrioritizationAttention To Detail
Education
GoMyCode
Completed data analysis training covering data analysis, Microsoft Excel, SQL, Python, Power BI, and data interpretation and reporting.
Université Gaston Berger
Pursued a Bachelor's degree in English, covering English language and linguistics, African literature, American literature, British literature, and comparative literature.