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Yash User
Looking for a jobTechnical Support Representative (Tier 1 Service Desk)
Technical Support Representative at Concentrix resolving Windows, Microsoft 365, network, and account issues through ServiceNow.
CanadaTechnical Support Representative (Tier 1 Service Desk) at Concentrix
Experience
Technical Support Representative (Tier 1 Service Desk)
Serve as the first point of contact for end users, handling 9–14 inbound support calls and managing 7–10 active tickets daily while logging, prioritizing, and resolving incidents in ServiceNow within SLA targets. Troubleshoot and resolve hardware, software, Windows, Microsoft 365, Active Directory, VPN, LAN/Wi-Fi, and account-related issues, delivering timely solutions and maximizing first-contact