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Yash Jain · Technical Support & Storage/Backup Engineer · web2ua

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Yash Jain

Yash Jain

Looking for a job

Technical Support & Storage/Backup Engineer

Technical Support & Storage / Backup Engineer at Microsoft, cut VM downtime by 40% across a 5,000+ user infrastructure.

IndiaTechnical Support & Storage/Backup Engineer at Microsoft (Concentrix Technologies)

Experience

Technical Support & Storage/Backup Engineer
Managed and optimized Hyper-V environments, achieving 99.9% HA uptime and reducing VM downtime by 40%. Resolved 1,000+ production incidents and provided technical leadership in ITIL frameworks.
Windows ServerHyper VPowerStore

NetApp ONTAP

Veeam Backup and Replication

VSS

Failover Clustering

CSV

SAN

NAS

Fiber Channel

ISCSI

MPIO

LUN Provisioning

SQL Server

Azure Stack HCI

Azure Arc

SCCM

Jira

ITIL

Root Cause Analysis

Storport

Windows Performance Monitor

Windows Event Viewer

Cluster Logs

TSS

HAR Logs

Quality Assurance Analyst

Teleperformance Global Services Pvt. Ltd.

Evaluated customer interactions across voice, email, and chat channels for a team of 30+ agents, ensuring quality and process compliance. Monitored KPIs including CSAT, FRT, and IQS, delivering actionable insights that improved team performance.

Quality AssuranceKPI MonitoringCSATFirst Response TimeInternal Quality ScoreFeedbackCalibrationSLA Adherence

Technical Support Tier 3

Teleperformance Global Services Pvt. Ltd.

Delivered Tier-3 technical support for Norton Antivirus across Windows, Mac, iOS, and Android, resolving 30+ customer issues daily. Provided virus and spyware protection, remote diagnosis, and remediation using screen-sharing tools.

Norton AntivirusWindowsMaciOSAndroidRemote DiagnosisScreen Share TechnologyBSODPrinter SetupWindows Installation And ConfigurationDriver ManagementVPNFirewallsSecurity scanningAHT

Education

Amity University, Jaipur
Pursued a Bachelor of Computer Application, achieving 69.5%.
Bal Niketan Sr. Sec. Happy Public School
Completed Grade 12th with 88.4%.

Overview

Salary expectations: 1052k+ INR
Location: India
Skills: Backup And RecoveryDASEnterprise StorageFiber ChannelHyper VMPIONASNetApp ONTAPPowerStoreRAIDSANStorage PoolsVeeam Backup and ReplicationWindows Failover ClusteringWindows Server Administration
Company: Microsoft (Concentrix Technologies)

Profile sourced from Himalayas.