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yancarlo celesten cotil
Looking for a jobEntertainer / Interim Entertainment Supervisor
Customer Support professional at Hotel W Punta Cana who resolved guest conflicts and supervised teams of 5–8 entertainers.
Dominican RepublicEntertainer / Interim Entertainment Supervisor at Hotel W Punta Cana
About
At Hotel W Punta Cana, I worked as an Entertainer and interim entertainment Supervisor, handling guest complaints and conflicts in real time while serving as a liaison between guests and management.
I was promoted to interim supervisor in recognition of my performance and leadership. Alongside my entertainment duties, I led a team of 5–8 entertainers and managed daily schedules.
At Hotel secrets tides, I worked as an entertainer / guests experience Animator, interacting directly with guests and providing personalized assistance to support their experience.
I bring experience in customer service across fast-paced, high-volume environments and have used Zendesk, HubSpot, Intercom, and Freshdesk. I’m seeking a remote Customer Support role.
Experience
Entertainer / Interim Entertainment Supervisor
Promoted to interim supervisor in recognition of strong performance and leadership. Led a team of 5-8 entertainers, managed daily schedules, resolved guest complaints and conflicts in real-time, and served as the main liaison between guests and management.
Team LeadershipConflict ResolutionProblem SolvingCustomer ServiceSchedulingCommunication Skills
Entertainer / Guest Experience Animator
Delivered exceptional guest experiences through direct customer interaction, daily activities, and personalized assistance. Ensured guest satisfaction by providing information, creating a welcoming environment, and maintaining a positive, energetic attitude.
Customer ServiceActive ListeningCross Cultural CommunicationTeamworkHigh Volume
Education
Liceo Raúl Cairo
Completed high school education at Liceo Raúl Cairo in Guaymate, La Romana, Dominican Republic.
Infotep
Earned a diploma in computer science from Infotep, CTC Guaymate, La Romana, Dominican Republic.