Vivek Thacker

I am a Google-certified Project Management professional with hands-on experience in digital health operations and technical support. I combine a technical engineering background with practical coordination skills developed at Altera Digital Health. At Altera I acted as the primary entry point for frontend incidents, led escalation procedures with engineering teams, and resolved client-side software and hardware issues to maintain uptime. I documented resolution pathways and provided stakeholder status updates during outages. My core competencies include foundational Agile and Waterfall project management, risk tracking, RACI, SOPs, and cross-functional coordination. I use Excel and Power BI for project tracking and reporting, and I completed Data Analytics training focused on Excel and Power BI. I am seeking an Associate Project Manager or Project Coordinator role where I can apply my technical troubleshooting, stakeholder communication, and project documentation skills to improve operational readiness and deliver reliable outcomes.