Vish User

At ResMed, I own L2 Revenue Cycle Management escalations spanning medical claims, billing errors, denial management, and AR workflows. I partner with product and engineering teams on root-cause analysis and system-level fixes, improving ticket resolution time by 10%. Previously at Revolut, I managed the end-to-end chargeback lifecycle, investigating fraudulent and disputed transactions and coordinating with banks, payment gateways, and risk teams to improve dispute outcomes and turnaround times. My career began in high-volume customer support at Amazon Development Center, serving North American, Canadian, and Indian processes across voice, email, and chat. I’m a go-to SME for complex claims and AR issues, with experience managing high-priority escalations while meeting SLA expectations.