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Viktoria Lopatina
Looking for a jobLevel 3 Technical Support Specialist
Level 3 Technical Support Specialist at Lightspeed Commerce who investigated production incidents and contributed to a multilingual SEO metadata improvement.
GeorgiaLevel 3 Technical Support Specialist at Lightspeed Commerce
Experience
Level 3 Technical Support Specialist
Investigated and resolved complex L2/L3 incidents involving POS applications, eCommerce storefronts, payments, and third-party integrations. Reproduced defects, analyzed logs and database records, and collaborated with developers on bug fixes and verification.
REST APIsHTTPJSONPostmanBrowser DevToolsHTMLCSSJavaScriptDatabase AnalysisLog AnalysisZendeskIntercomSalesforceSlackYouTrackJiraAtlassianNotionAssembledGenesys CloudLightspeed POSEcwidShopifyBigCommerceWooCommerceWordPressJoomlaSquarespaceIncident ManagementOn call SupportRCATechnical EscalationClient Communication
Education
Vladivostok State University
Completed higher education in Hospitality & Restaurant Management in 2017.
Completed higher education in Hospitality & Restaurant Management in 2017.