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vicky dayal
Looking for a jobSr. Operations Team Lead
Operations Team Lead at Cogitotech who improved annotation workflows and led teams on AI, ag-tech, and automotive projects.
IndiaSr. Operations Team Lead at Cogitotech
Experience
Sr. Operations Team Lead
Improved operational performance and cut annotation costs by standardising workflows. Ran root cause analysis, coached team members, and managed client relationships to ensure on-time delivery.
Operations ManagementWorkflow OptimizationRoot Cause AnalysisCustomer Relationship ManagementTeam LeadershipQuality AssuranceProject ManagementOnboardingTraining
Assistant Team Lead
Identified process bottlenecks and introduced fixes to reduce repeat issues. Coordinated meetings, mentored team members, and supported shift scheduling and onboarding.
Process ImprovementTeam CoordinationMentorshipPerformance ReviewsOnboardingScheduling
Quality Analyst
Produced statistical reports for leadership and applied fishbone and Pareto analysis to support quality improvement. Conducted inspections to verify outputs met client standards.
Quality AssuranceStatistical ReportingFishbone DiagramsPareto AnalysisData AnalysisInspections
Education
National Institute of Open Schooling
Completed higher secondary education from the National Institute of Open Schooling.
Agra University
Pursued a Bachelor of Arts degree from Agra University.