Vianny Santiago

I’m a results-driven professional with over 10 years of experience across B2C sales, customer service, and administrative operations. I’ve consistently helped teams meet and surpass quotas, strengthen client relationships, and deliver exceptional customer experiences through end-to-end sales cycles and clear communication. In my current role as a Merchant Success Associate, I guide merchants through platform setup, product catalog integration, and best practices—plus bilingual support to resolve technical issues like payment gateway errors, tracking conflicts, and product display inconsistencies. I analyze merchant KPIs, recommend workflow improvements, and implement automation strategies to improve conversion rates, retention, and operational efficiency.