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Venkataratna Ranganath K
Looking for a jobNOC Tower Service Manager
IT Service Delivery professional at Tata Consultancy Services who delivered cloud migrations, NOC operations, and enterprise managed services.
IndiaNOC Tower Service Manager at Tata Consultancy Services
About
At Tata Consultancy Services, I’ve worked across service delivery, NOC operations, application support, and infrastructure support for enterprise customers. My work has included managing application maintenance and support for a biotechnology client and supporting delivery operations for Building & Construction and IT Staffing engagements.
On a cloud migration project for an oil and energy resources client, I orchestrated the migration of in-house tools, script servers, and an SSPR platform to TCS Cloud, including One BSM integration. I also delivered a proof of concept integrating SCOM, One BSM, and ServiceNow.
In NOC and service operations, I’ve supported 24x7 environments, established knowledge transfer frameworks, and worked with ITIL-based incident, problem, and change management. As NOC Tower Service Manager, I coordinated CCNA training and certification for NOC associates and organized handover sessions between onshore and offshore teams.
I’ve also managed infrastructure bid activities across APAC, Japan, and the Middle East, interpreting RFP/RFI requirements and coordinating solution and partner inputs. Earlier, at Cognizant Technology Solutions, Dell International Services, Hewlett-Packard, and Mphasis India Pvt. Ltd, I worked in technical support and command center operations.
Experience
NOC Tower Service Manager
Established knowledge transfer frameworks for newly formed NOC and networking teams. Coordinated CCNA training for 30+ associates and led daily client scrum calls to review SLA breaches and prioritize critical incidents.
NOC OperationsKnowledge transferCCNASLA Management