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VENKATA NAGA SAI TEJA MALLAMPALLI
Looking for a jobL2 Technical Associate
L2 Technical Associate at ACI Infotech developing Azure monitoring dashboards with 40+ tiles and investigating production incidents.
IndiaL2 Technical Associate at ACI Infotech
About
At ACI Infotech, I provide L2 application support in a 24×7 production environment. I developed Microsoft Azure monitoring dashboards comprising 40+ tiles and investigate incidents by correlating metrics, logs, and traces.
At Tata Consultancy Services (TCS), I delivered L2 application and infrastructure support for enterprise banking applications. I managed incidents and change requests through ServiceNow, troubleshot production issues on Linux, and supported server patching and SQL reporting.
Experience
L2 Technical Associate
Providing L2 application support in a 24x7 production environment, investigating incidents and coordinating with teams for resolution. Developing Azure monitoring dashboards and analyzing Dynatrace alerts and logs using KQL.
DynatraceAzureazure monitorKQLIncident ManagementRoot Cause AnalysisServiceNowLinuxSQL
Applications & Infrastructure Support Engineer
Delivered L2 application and infrastructure support for enterprise banking applications across global regions. Managed incidents, performed Linux troubleshooting, and executed SQL queries for reporting.
Incident ManagementServiceNow
Education
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology in Mechanical Engineering from Jawaharlal Nehru Technological University, Kakinada, completed in 2020.
Bachelor of Technology in Mechanical Engineering from Jawaharlal Nehru Technological University, Kakinada, completed in 2020.