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Varun Sathyanarayana
Looking for a jobDirector, CX Business Intelligence & Data Analytics
Director of CX Business Intelligence & Data Analytics at Ping Identity, improving renewal forecast accuracy to 95% and flagging $70M in at-risk ARR.
IndiaDirector, CX Business Intelligence & Data Analytics at Ping Identity Corp.
Experience
Director, CX Business Intelligence & Data Analytics
Led a BI and data analytics team, partnering with C-level leadership on renewal forecasting, predictive analytics, and revenue metrics for a $400M renewals portfolio. Raised forecast accuracy from 80% to 95% and reduced churn by 5-10% through custom models and automated early-warning signals.
BIツールData AnalysisPredictive AnalyticsRenewal PlanningChurn AnalysisCustomer 360 PlatformHealth ScoresData GovernanceDatabricksMySQLEC2TableauKPI DashboardsAccount SegmentationPricing StrategyResource Tracking
Director, Professional Services Operations
Led global operations for VMware Consulting, managing a 100+ member organization and supporting growth from $400M to $1.3B. Owned deal desk, resourcing, and analytics, and drove business transformation and M&A integration.
Operations ManagementAnnual Operating Plan (AOP) BudgetsBudgetingDeal DeskContract DevelopmentPricingResourcingCapacity PlanningUtilizationCustomer Success OperationsKPI FrameworksDashboardingBusiness TransformationChange ManagementM&A Integration
Senior Manager, Field Sales Services
Led proposal development, SOWs, pricing strategy, and value propositions. Built sales enablement assets that increased global win rates and maintained 0% attrition for 4 years across a 40-member team.
Proposal DevelopmentSOWPricing StrategyValue PropositionSales EnablementROI ModelingCompetitor BenchmarkingTeam Leadership
Software Engineer
Worked on NMS/EMS systems engineering for the telecom domain.
NMSEMSTelecommunicationsSystems Engineering
Business Development Manager
Conducted market sizing, competitive analysis, pricing strategy, and go-to-market planning.
Market SizingCompetitive AnalysisPricing StrategyGo To Market Planning
Software Engineer
Worked on NMS/EMS systems engineering for the telecom domain.
NMSEMSTelecommunicationsSystems Engineering
Bid Manager
Managed global solutioning and deal scoping with sales, technical, legal, finance, and senior management.
Bid ManagementSolutioningDeal ScopingCross Functional Collaboration
Education
University of Essex
Completed a Master of Science in International Business and Entrepreneurship.
Visvesvaraya Technological University
Completed a Bachelor of Engineering in Computer Science.
Databricks
Earned accreditations in Databricks AI Agent and Gen AI Fundamentals, and Databricks Fundamentals.
ISC2
Certified in Cybersecurity.
VMware
Certified as a VMware Certified Sales Professional.