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Usiomon Emmanuel
Looking for a jobOperations Manager
Executive Assistant at Twdd Limited, keeping executives’ schedules, communications, and priorities on track.
NigeriaOperations Manager at Twdd Limited
Experience
Operations Manager
Streamlined executive scheduling and communication, managed tasks in Asana, and prepared reports and presentations. Improved coordination across teams using Slack and Zoom.
Google CalendarZoomGmailAsanaGoogle DocsMicrosoft WordPowerPointGoogle DriveSlackAI productivity tools
Project Manager
Delivered an e-commerce and booking website for a UK-based photography business over 12 weeks, managing tasks and schedules on Trello. Built and maintained WBS, RAID Log, and Business Model Canvas.
TrelloWork Breakdown StructureRAID LogBusiness Model CanvasProject ManagementStakeholder Management
Administrative Assistant
Coordinated workflows and communication for a remote team using Slack, Zoom, Trello, and Asana. Prepared reports and managed client communication and administrative correspondence.
SlackZoomTrelloAsanaMicrosoft OfficeGoogle WorkspaceSocial MediaEvent Logistics
Operations Manager
Built and maintained cleaning schedules in Excel and Google Sheets, handled customer inquiries via WhatsApp, and maintained accurate service records.
ExcelGoogle SheetsWhatsAppSchedulingCustomer Service
Customer Support
Managed 40-60 customer inquiries daily, achieving a 95% satisfaction rate and resolving 90% of issues within required timeframes. Maintained accurate customer records and escalated complex complaints.
Customer ServiceCommunication SkillsActive ListeningProblem SolvingRecord keeping
Education
The Remote Hub
Completed Digital Skills Training in Virtual Assistance, Telemarketing, Lead Generation & CRM Tools.
Datacom
Completed a Service Desk Job Simulation.
GSAP 1.0
Completed a Beginners Course in Project Management.
Almond Careers
Completed a course in Project Management and Business Analysis covering PRINCE2® and Agile.
JPMorgan Chase & Co.
Completed an Agile Job Simulation.
Coursera
Completed a course in Business Analysis & Process Management.
Great Learning
Completed a course in Project Management.
Cognizant
Completed an Agile Methodology Job Simulation.
University of Benin
Bachelor of Arts in Philosophy from the University of Benin, Nigeria.