Umar Usman

I supported physicians, nurses, and staff with remote IT help at Sixteenth Street Community Health Centers, including Epic EMR support before, during, and after upgrades. I handled login failures, password resets, account lockouts, and Active Directory access issues while troubleshooting VPN, networking, Microsoft Teams, and device problems. Before that, I installed and supported Windows and Linux workstations at Hartford Technology Rentals—imaging systems, running diagnostics, installing software, and helping users with desktop, account, and network connectivity issues. Throughout, I documented incidents in an IT ticketing system and maintained HIPAA compliance for clinical support.