Loading profile…
Udechukwu Chukwuemeka Frank
Open to opportunitiesCustomer Support Specialist
Customer Support Specialist delivering first-contact resolutions and trust-building service across remote travel and e-commerce.
NigeriaCustomer Support Specialist at ModSquad / Akademos
About
I’m a dedicated, results-driven Customer Support Specialist with over 2 years of experience delivering exceptional service in high-volume, remote environments. I manage inbound and outbound calls, resolve issues on first contact, and build gamer trust through clear, personalized text and voice support.
I work confidently in Zendesk and Slack, documenting client interactions with complete accuracy and using escalation policies to deliver fast, accurate solutions and high satisfaction. I also collaborate with internal and technical teams to resolve escalated cases, improving retention and customer experience.
Alongside support, I’ve delivered strong travel sales—closing 100+ weekly bookings by crafting tailored itineraries, handling objections with empathy and urgency, and upselling complementary bundles. I’m committed to problem-solving, tone mastery, and exceeding expectations for every player.
Experience
Customer Support Specialist
Delivered customer support for an online bookstore via inbound and outbound calls, resolving inquiries to ensure a seamless customer experience. Documented interactions in Zendesk and partnered with internal and technical teams to resolve escalated cases while adapting communication to client needs.
Customer SupportInbound CallsOutbound CallingZendeskEscalation HandlingSlack
Independent Travel Agent
Drove weekly travel ticket sales by creating personalized itineraries based on customer preferences and qualifying leads through high-volume calls and follow-up emails. Handled objections and upsold complementary travel bundles to increase deal size, while logging all customer touches in CRM systems.
Travel SalesInbound Outbound CallsLead QualificationObjection HandlingUpselling
Education
Abia State University, Uturu
Earned a Bachelor of Science (B.Sc) in Economics from Abia State University, Uturu, Nigeria.