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Uc Emoka
Open to opportunitiesApplication Support Specialist
Application Support Specialist at SCANSOLVE INC, resolving application issues and helping users get the most from the product.
CanadaApplication Support Specialist at Scansolve Inc
Experience
Application Support Specialist
Provided technical support to users by diagnosing and resolving application-related issues. Investigated bugs, documented incidents, and guided users on product features to improve user experience.
Technical SupportTroubleshootingIncident ManagementDocumentationCustomer ServiceApplication Support
Cybersecurity Trainer
Designed and facilitated practical labs covering web application penetration testing, network security, and system hardening. Created CTF challenges and provided exam preparation support for certifications like CompTIA Security+.
CybersecurityPenetration TestingBurp suiteOWASP Juice ShopNiktoNmapMetasploitWiresharkAircrack NgNessusVirtualBoxKali LinuxMetasploitable2DVWATryHackMeCTFCompTIA Security+
IT Support Technician
Provided technical assistance and troubleshooting, set up and configured workstations, and managed user accounts and security settings. Performed routine maintenance and monitored system performance and network connectivity.
TroubleshootingHardware SupportSoftware supportNetwork ConnectivitySystem AdministrationUser Account ManagementIT InfrastructureOperating SystemRemote Support
Education
University of Nigeria, Nsukka
Pursued a Bachelor of Science in Computer Science, covering programming, software development, networks, and cybersecurity.