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Tyler George
Looking for a jobBranch Ambassador (Universal Banker)
Banking operations professional at Capital One handling CIP/KYC, KYB reviews, and fraud investigations; seeking a remote AML/KYC analyst role.
United StatesBranch Ambassador (Universal Banker) at Capital One
About
At Capital One, I perform CIP/KYC verification and customer due diligence for consumer and business accounts, including KYB reviews and beneficial ownership checks. I also investigate suspected fraud, document findings, and escalate cases through the appropriate internal channels.
I administer higher-risk fiduciary accounts and reconcile transaction and control data, improving reporting accuracy and reducing discrepancies by approximately 25%. Before Capital One, I supported claims, records, scheduling, and treatment sessions at Kinesis Physical Therapy.
Experience
Branch Ambassador (Universal Banker)
Performed CIP/KYC and KYB verification, fraud investigations, and fiduciary account administration. Improved reporting accuracy by 25% and contributed to a 30% increase in customer satisfaction scores.
CIPKYCKYBBSACustomer Due DiligenceFraud InvestigationCase DocumentationEscalation ManagementTransaction ReconciliationDual ControlFiduciary Account ManagementTrust AdministrationATM ReconciliationData Reporting
Education
Udemy
In progress Anti-Money Laundering (AML) Certification.
Udemy
Completed Business Process Management certification in February 2026.
Completed Business Process Management certification in February 2026.
University of Maryland, College Park
Bachelor of Science in Marketing with a minor in Business Analytics, from the Smith School of Business, Honors College: Design Cultures and Creativity.