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Systems Engineer II
Systems Engineer II at Brand Tech, supporting 1,100+ devices and deploying VoIP systems across 21 client installations.
United StatesSystems Engineer II at Brand Tech
Delivered full-stack IT support across desktops, servers, networks, and cloud platforms for a diverse SMB client portfolio, managing 1,100+ devices and 700+ end users across 26 managed-service clients.
ConnectwiseNinjaRMMSangoma
Sole on-site technology specialist for Klondike Elementary and Middle School, supporting a 1-to-1 environment of 2,000+ devices and 1,500+ users across two school buildings.
ChromebooksIPadsWindowsGoogle MeetJamfGoogle Admin ConsoleMirror360Lightspeed)Incident IQ (IIQ)
Delivered onsite and remote technical support to regional and national clients using Datto RMM, managing ticketing, documentation, and remote monitoring across Indiana and multi-state accounts.
Datto RMMIT GlueConnectwise
Delivered comprehensive technical support for residential and commercial clients, supporting 300 clients and overseeing 50 tickets per week covering hardware, software, printing, and networking issues.
hardware troubleshootingSoftware supportNetworkingTicketing Systems
Provided direct support for a rural school corporation, managing student Chromebooks and iPads, performing physical cabling and rack installation, and administering Windows and Mac servers.
MDM (Cisco Meraki Lightspeed)Google Admin ConsoleCiscoNetgearUbiquiti3ComActive DirectoryWindows ServerMac Server
Technical Certificate in Computer Information Systems.
Certificate in Website Management.
Associate of Applied Science in Computer Information Systems with a concentration in Website Management.