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Unit Head, Franchise & Government Collections and Remittances
I lead banking collections, remittances, reconciliation, and regulatory reporting for high-value transactions.
NigeriaUnit Head, Franchise & Government Collections and Remittances at Union Bank of Nigeria
Coordinates all government-related collections and remittances across the bank, maintaining zero regulatory infractions and penalties. Collaborates with the transaction banking team to develop and refine payments and collections solutions.
CollectionsRemittancesRegulatory ReportingStakeholder EngagementProcess ImprovementAutomationCustomer Service
Delivered prompt, accurate support to customers and partners while meeting service-level expectations with minimal supervision. Resolved complex issues by identifying root causes and coordinating with cross-functional teams.
Customer SupportIssue ResolutionCross functional CoordinationCompliance
Bachelor of Science in Economics from the University of Ibadan, Nigeria.
Monitored daily operational queues and prioritized pending requests to ensure timely resolution within service levels. Used Zendesk and internal ticketing tools to resolve customer cases end-to-end, coordinated with internal teams, and maintained activity logs for audit purposes.
ZendeskTicketing SystemsOperational MonitoringIssue escalationReportingCustomer Service
Delivered personalized customer support while resolving complex service requests and complaints. Built lasting customer relationships through empathy, professionalism, and solution-focused communication.
Customer SupportComplaint ResolutionCommunication SkillsData IntegrityTransaction Verification
Provided exceptional frontline customer support in a fast-paced environment. Educated customers on banking products and services and resolved concerns quickly while maintaining service accuracy and quality.
Customer SupportBanking ProductsService qualityproblem resolution
Profile sourced from Himalayas.