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Tori Sharba
Looking for a jobFront Desk Agent & Night Auditor
Customer Success Manager at SchoolMint who converted 50% of trial customers into annual contracts and generated $300K in expansion revenue.
United StatesFront Desk Agent & Night Auditor at Hotel Investment Services
Experience
Front Desk Agent & Night Auditor
Supported front-desk operations at an 85-room seasonal hotel, handling guest relations, reservations, and service issues. Managed 30+ inbound calls per shift and coordinated with housekeeping and maintenance to ensure smooth operations.
Customer ServiceHMSReservationsGuest RelationsProblem SolvingCommunication Skills
Customer Success Manager
Managed 50+ strategic school accounts and owned the full customer lifecycle from onboarding to renewal. Converted 50% of trial customers into annual contracts and generated $300K in expansion revenue within four months.
Customer SuccessAccount ManagementOnboardingRetentionRenewalsExpansionsSalesforcePlanhatZendeskAsanaMonday.ComSlackMicrosoft 365Google WorkspaceDudaVendasta
Project Manager
Managed multiple customer projects from consultation to delivery, owning client communication, planning, and execution. Coordinated internal stakeholders to ensure quality and deadlines were met.
Project ManagementClient RelationsCommunication SkillsPlanningScope ManagementWorkflow Improvement
Hostess / Waitress
Built a strong foundation in customer experience and service delivery across high-volume environments. Managed customer enquiries and complaints while developing communication and problem-solving skills.
Customer ServiceCommunication SkillsProblem SolvingConflict Resolution
Education
University of Cape Town
Completed a project management program at the University of Cape Town.
Centennial High School
Attended Centennial High School in Las Vegas, Nevada.