Tole Sandeep Sandeep

At Wipro, I reviewed high volumes of content against detailed policy guidelines while meeting strict daily productivity and quality targets. I documented decisions for audit-ready traceability and escalated complex cases with supporting evidence. Previously at [24]7.ai, I owned customer queries across email and chat from first contact through confirmed resolution. I maintained accurate Zoho CRM records, coordinated with specialist teams, and built rapport with returning customers. I was recognized as a Subject Matter Expert for service quality and documentation standards, onboarding and mentoring new advisors on tone of voice and service practices. I'm comfortable working remotely in fast-paced, metrics-driven environments, adapting to changing guidelines, rotational shifts, and camera-on virtual collaboration.