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Toby Osimen
Looking for a jobBusiness Analyst / Director of Relationship Management
Business Analyst at Sieryne Agency, improving client retention by 74% through tailored service offerings.
CanadaBusiness Analyst / Director of Relationship Management at Sieryne Agency
Experience
Business Analyst / Director of Relationship Management
Led client engagement strategies and managed client communications, resulting in a 60% increase in client satisfaction scores. Analyzed client feedback to develop tailored service offerings, boosting retention rates by 74% over 4 months.
Customer Relationship ManagementData AnalysisProcess ImprovementStrategic PartnershipsTrainingKPI Tracking
Business Development Manager
Managed client communications, sales reports, and customer data remotely, improving customer satisfaction metrics and KPIs by 65%. Maintained accurate customer records in HubSpot, Zendesk, Zoho, and Salesforce.
SalesforceHubSpotZendeskZohoCustomer Relationship ManagementData ManagementRemote Work
Supply Chain Manager / Logistics Liaison
Coordinated with suppliers and internal teams to resolve delivery and service issues, supporting high on-time delivery rates. Led supplier negotiations and performance feedback sessions, achieving favorable terms and improved service levels.
Supplier NegotiationVendor ManagementKPI TrackingLogistics CoordinationCost Reduction
Finance Analyst
Prepared detailed, accurate reports for senior management and processed Product Supply Authorization (PSA) orders. Analyzed financial data to identify trends, variances, and risks, ensuring GAAP compliance.
Financial ReportingData AnalysisUS GAAPRisk Analysis
Asset Custodian & Client Service Executive
Handled customer inquiries and complaints in person, by phone, and by email, maintaining high levels of customer satisfaction. Advised corporate and personal clients on mutual funds, stocks, and bonds, recommending products that fit their needs.
Customer ServiceFinancial AdvisoryCustomer Relationship ManagementCompliance
Business Development Officer
Acquired key accounts including British Airways and Qatar Airways and kept service and client satisfaction high. Identified new business opportunities and built partnerships that expanded market presence.
Business DevelopmentKey Account ManagementPartnership Building
Virtual Customer Service Assistant
Resolved customer inquiries by phone and email, consistently meeting internal service-level agreements (SLAs). Worked with other departments to resolve complex client issues with minimal escalation times.
Customer ServiceSLA TrackingData EntryCRM
Education
Mohawk College
Currently completing a Post-Graduate Certificate in Supply Chain Management, with an expected completion in December 2027.
Currently completing a Post-Graduate Certificate in Supply Chain Management, with an expected completion in December 2027.
Cardiff University
Earned a Master of Business Administration with a focus on Supply Chain Management, Sustainability, and Operations.
University of Glasgow
Earned a Bachelor of Science with Honours in Economics and Business Economics.