TIMUR NASIBOV

Marketing Analyst

Built a lead scoring model on 5 data sources that splits leads into red, yellow and green groups, raising lead-to-purchase conversion from 6% to 9%. Automated data pipelines with n8n and built an automated monthly sales funnel dashboard in PostgreSQL and Metabase.

Lead ScoringHubSpotMailchimpLemlistGA4BigQueryN8nPostgreSQLMetabaseFunnel Analytics

Analyst

Established an automated analytics framework for product, marketing and sales teams, increasing customer LTV by 20%. Provided financial insights and led the company's budgeting program, cutting operational costs by 20% in 2 months.

Analytical FrameworksP&L AnalysisLTV AnalysisBudgetingStrategic Planning

Analyst

Cut operating expenses by 40%, bringing the company to its first profit within 6 months by optimizing the lead-processing workflow. Built automated sales and marketing dashboards in BigQuery and Power BI, cutting SLA time in half and raising conversion rate by 20%.

BigQueryPower BIInteractive Sales DashboardsMarketing DashboardsProcess OptimizationSLA Management

Sales Operations Analyst

Analyzed and optimized the sales funnel, increasing sales by 15% in three months. Assessed sales team performance and implemented a 15% headcount reduction while maintaining SLA and raising conversion by 10%.

Funnel AnalysisPerformance AssessmentStaff ReductionConversion Rate Optimization

Business Analyst

Led the development and optimization of a mobile collections app used by 600+ employees, cutting load time from 30 minutes to 30 seconds and improving operational efficiency by 30%. Diagnosed root cause of slowdown and implemented replacement approach, achieving 100% on-time releases and a 50% increase in user adoption.

Mobile App OptimizationRoot Cause AnalysisTechnical SpecificationsRequirements AnalysisOperational Efficiency

Operations Project Manager, Customer Service Representative

Citibank

Enhanced the CRM and optimized call-center scheduling with an international team, increasing customer satisfaction by 10%. Served as interim Team Lead, trained and mentored staff, and reduced ramp-up time by 25% through an onboarding program.

CRM EnhancementContact Center OptimizationTeam LeadershipOnboardingMentorshipCustomer Satisfaction