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Tim Roberts
Looking for a jobCustomer Service Representative
Customer Service Representative at the Social Security Administration who helped beneficiaries resolve payment, eligibility, and mySSA account issues.
United StatesCustomer Service Representative at Social Security Administration
Experience
Customer Service Representative
Answered inquiries and provided solutions via telephone and chat in a call center. Interviewed beneficiaries to determine issues, explained appeals processes, and resolved payment or eligibility problems.
Customer ServiceCall CenterProblem SolvingLive ChatPolicy KnowledgeMySSAMicrosoft Office
Transportation Security Officer
Provided front-line security and protection of air travelers, identifying dangerous objects and preventing prohibited items from being transported. Educated the public on security procedures and responded to emergencies.
Security ScreeningsX ray OperationCustomer ServiceEmergency ResponseStandard Operating ProceduresTeamwork
Produce Clerk
Stocked and rotated merchandise in the produce and floral department, created displays, and answered customer inquiries. Managed inventory control and increased sales through product recommendations.
Inventory ManagementCustomer ServiceMerchandisingStockingProduct Knowledge
Custodian
Cleaned and sanitized facilities, including restrooms and common areas. Monitored building security and safety, and performed related duties independently.
CleaningSanitizationMaintenanceSafety ProceduresIndependent work
Guest Service Associate/Maintenance
Assisted customers with optimal service, handled cash and debit transactions, and maintained inventory and store appearance. Managed cashing activities and enforced store policies.
Customer ServiceCash HandlingInventory ManagementStore maintenanceLoss Prevention
Courtesy Clerk
Assisted in checkout service, bagged groceries, and helped customers with loading. Maintained store cleanliness and performed price checks as needed.
Customer ServiceBaggingStore CleanlinessPrice ChecksTeamwork
Busser
Organized tables, served water, and cleaned dining areas. Assisted with trash removal and handled customer queries efficiently.
Customer ServiceTable ServiceCleaningTeamwork
Busser
Maintained cleanliness of the dining area, cleared and sanitized tables, and stocked supplies. Assisted cooks, servers, and other staff as needed.
Customer ServiceCleaningSanitizationStockingTeamwork
Education
Professional Career Development Institute
Completed a technical or occupational certificate in Pharmacy Technician in 2005.
Completed a technical or occupational certificate in Pharmacy Technician in 2005.
University of New Mexico
Attended some college without earning a degree, as of 2002.
Attended some college without earning a degree, as of 2002.
American School of Correspondence
Earned a high school diploma or equivalent in 2000.
Earned a high school diploma or equivalent in 2000.
Manzano High School
Attended some high school without earning a diploma, as of 1998.
Attended some high school without earning a diploma, as of 1998.