Loading profile…
Teja Gandreti
Looking for a jobProduction Support Engineer (L2/L3)
Production Support Engineer at GlobalLogic sustaining 99.9%+ uptime for Fluent Commerce OMS and cutting MTTR by 25%.
IndiaProduction Support Engineer (L2/L3) at GlobalLogic
Experience
Production Support Engineer (L2/L3)
Monitor and own the health of AWS-hosted SaaS order-fulfilment and integration services, sustaining 99.9%+ uptime. Resolve 40+ P1/P2 incidents a month within SLA/OLA, reducing MTTR by 25% through structured RCA and automation.
AWSCloudwatchGrafanaPrometheusNew RelicDatadogELKPythonBASHKubernetesAmazon EKSDockerTerraformJenkinsJiraSQLGraphQLREST APIsIncident ManagementRoot Cause AnalysisRun BooksCI CD
Technical Support Analyst – L2
Supported a global e-commerce platform and AWS-hosted order-management services, investigating order-processing errors, payment failures, API issues, webhook failures and fulfilment rejections. Reduced MTTR by 30% with clear escalation paths and reusable diagnostic runbooks.
AWSSQLIncident ManagementProblem ManagementChange ManagementRun BooksLog AnalysisAPI DebuggingWebhooksEcommerceSLA Compliance
Education
B.Tech, Mechanical Engineering
Completed a Bachelor of Technology in Mechanical Engineering in 2020.
Completed a Bachelor of Technology in Mechanical Engineering in 2020.