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Tayyab Iftikhar
Open to opportunitiesCustomer Support & Sales Agent
Technical Support Specialist who bridges API-powered SaaS support and full-stack web skills to resolve tickets fast.
PakistanCustomer Support & Sales Agent at Smart Contact
About
I’m a Technical Support Specialist with a background in full-stack web development and customer-facing call center work. I diagnose software issues, communicate solutions in plain language, and stay calm under pressure to keep resolutions accurate and customers satisfied.
In my current role, I handle inbound and outbound calls for account access issues, order errors, and software-related concerns—then escalate with detailed notes. I log every interaction in CRM to maintain accurate records for follow-up and resolution tracking, while preserving a consistently empathetic tone.
I also bring hands-on API and CRM integration experience from freelance client support, including integrating Zoho Desk via API and troubleshooting PHP/Laravel frontend and backend issues in live environments. I’m available for US business hours and focused on fast, accurate ticket resolution using Zendesk/Jira Service Desk workflows.
Experience
Customer Support & Sales Agent
Resolved inbound and outbound customer complaints (account access issues, order errors, and software-related concerns) by diagnosing problems, escalating when needed, and documenting detailed notes. Logged customer interactions in CRM and maintained an empathetic, professional tone under pressure to support consistently high customer satisfaction.
Customer SupportComplaint ResolutionTechnical TroubleshootingTicket LoggingCRMDocumentationCustomer EmpathyEscalation Management
Full Stack Web Dev & Support
Integrated Zoho Desk via API to understand ticketing system architecture, data flows, and CRM workflows. Provided remote technical support for PHP/Laravel applications—diagnosing frontend/backend bugs, explaining issues in plain language, and resolving client concerns via email across the project lifecycle.
Workflow ManagementZoho DeskPHP
Education
Emerson University
Studied Computer Science in the Bachelor of Computer Science program at Emerson University in Multan.