Tabitha Tabitha

AI Product Manager / Customer Experience Lead

Built a hotel-match platform with two AI concierges, profile-based trip planning, and a monitoring dashboard with human handoff to staff; won 1st of 5 teams and joined the team building the final product. Led front-end build of the story discovery layer and ran model evaluations that caught wrong-hotel answers before rollout.

AI Product ManagementAI EvaluationModel SelectionFigmaLovableFrontend DevelopmentUser ResearchProduct Discovery

Founder / Product Lead (Community Experiences)

Designed events where introverts and extroverts had an equal voice, and have run 50+ workshops, talks, and facilitation sessions helping founders shape product ideas.

Event DesignFacilitationCommunity BuildingProduct ideation

AI Workflow and Data Optimization (Salesforce) - Growth Team, Project

Awin

Interviewed 20+ people across Operations, CS, and Growth, ranked findings by impact and feasibility, and turned them into 5 AI workflow improvements worth 3.5 hrs/employee/week. Presented them as a roadmap to leadership; 2 were later implemented.

User ResearchPrioritizationSalesforceAI Workflow AutomationData Analysis

Sales and Customer Success Advisor - German Market (B2C / B2B EdTech)

Drove ~240 enrollments, 15% above target, as Le Wagon's first dedicated German-market hire. Built German outreach from scratch and guided people from first conversation to enrollment.

SalesCustomer SuccessHubSpotOutreachMarket ResearchB2BB2C

Sales & Business Development, B2B SaaS / MarTech (Location Marketing Manager)

Uberall GmbH

Proposed and validated the Nordic market during the pandemic and landed a strategic healthcare account within 5 months. Built Outreach sequences, alongside Salesforce and Chili Piper, so reps stopped losing track of follow-ups.

SalesBusiness DevelopmentMarket ValidationOutreachSalesforceChiliPiperA B Testing

Customer Service (Voice of Customer & Salesforce Rollout)

Zalando SE

Ran weekly voice-of-customer sessions for 8 months, playing real customer calls and walking through top issues, so churn drivers and pain points shaped the roadmap. Gathered needs from seven Customer Care market teams and brought resistant teams through the Salesforce switch, reaching 300+ users.

Voice Of CustomerSalesforceStakeholder ManagementChange ManagementCustomer Service

Founder (Product & Operations)

Built culture-specific menus for Berlin embassies through client discovery, growing to 6-8 recurring embassy clients and 65+ events by referral alone. Owned pricing, budgeting, buying, and on-site teams of up to 20.

Client DiscoveryMenu DevelopmentOperationsPricingBudgetingTeam Management