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Susann User
Looking for a jobClient Success Supporter
Customer Success Manager at DIGISTORE24 GMBH, supporting clients with account, tax, order, and API issues.
SwedenClient Success Supporter at Digistore24 GmbH
Experience
Client Success Supporter
Provide written and oral support to clients, resolving queries regarding accounts, tax issues, orders, refunds, commissions, and APIs. Test new features, review tracking scripts, manage bug reports, and collaborate with cross-functional teams to resolve complex issues.
Customer SupportAccount ManagementTechnical SupportQAProcess OptimizationEscalation ManagementTicket ManagementCRMZendeskCommunication SkillsProblem SolvingTime ManagementTeamwork
Customer Success Manager
Delivered expert customer support via phone and email, guiding clients through pre-booking to post-travel stages. Managed last-minute travel changes, complicated service requests, and complaints, applying technical problem solving and empathy to enhance customer satisfaction.
Customer SupportCommunication SkillsProblem SolvingEmpathyCustomer SatisfactionTravel IndustryPhone SupportEmail Support
Client Success Manager
Served as the primary commercial and technical liaison between the company and customers, building strategic relationships rooted in trust and transparency. Communicated product updates, pricing structures, and service enhancements proactively to optimize user engagement.
Account ManagementCommunication Skillsstrategic relationshipsData ManagementProofreadingBriefing Preparation
Crew Control / Duty Officer Passenger Control Center
Administered crew scheduling under strict regulatory and logistical constraints, ensuring operational efficiency while maintaining compliance and cost control. Coordinated with multiple internal teams to manage operational challenges and acted as the interface for airports, tour operators, and third-party airlines during flight disruptions.
Crew SchedulingOperationsComplianceCost ControlTeamworkCommunication SkillsProblem SolvingAdaptabilityEU RegulationsCustomer Service
Customer Service Representative
Addressed customer inquiries and complaints, including flight delays and luggage issues, maintaining legal and regulatory standards. Supported legal and arbitration processes in collaboration with company legal teams, showcasing attention to detail and dispute resolution skills.
Customer ServiceComplaint ResolutionLegal ComplianceAttention To DetailDispute Resolution
Journalist
Conducted investigative research, interviews, and reporting, building strong written and oral communication skills applicable to customer-facing roles. Managed tight deadlines and multiple projects, demonstrating time management and organizational abilities.
ResearchInterviewingReportingWritten CommunicationOral CommunicationTime ManagementProject Management
Flight Attendant
Ensured passenger safety and provided exceptional service during flights, including management of in-flight emergencies with professionalism and calm. Delivered care-oriented customer service in a high-paced, dynamic environment, highlighting adaptability.
Passenger SafetyCustomer ServiceEmergency managementAdaptabilityCommunication Skills
Education
European Economic and Language Academy
Associate degree in Event Management and International Business Assistance from the European Economic and Language Academy, completed in 2010.
Associate degree in Event Management and International Business Assistance from the European Economic and Language Academy, completed in 2010.