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Team Lead – Quality Analyst
Quality Analyst and Team Lead at INNODATA PVT LTD, reviewing LLM practice annotations and complex multi-turn prompt tasks.
IndiaTeam Lead – Quality Analyst at Innodata Pvt Ltd
Supervised and mentored a team of data annotators and QA analysts, ensuring compliance with quality guidelines. Conducted quality reviews and audits on high-volume datasets, specializing in LLM practice annotation and multi-turn prompt tasks.
AI LLM PracticeData AnnotationQuality AssuranceData AuditingWorkflow OptimizationKPI TrackingTeam LeadershipMicrosoft Office
Spearheaded store operations, staff supervision, and budgeting to ensure operational efficiency and profitability. Negotiated supplier contracts and reduced inventory shrinkage through improved stock control and audit routines.
Store OperationsStaff ManagementBudgetingSupplier NegotiationInventory ManagementKPI TrackingMicrosoft Office
Reviewed, categorized, and audited user-generated content against client policy and community standards. Managed ticketing queues and resolved policy escalations while maintaining quality and throughput.
Content ModerationPolicy ComplianceTicketing SystemsQuality AssuranceKPI Tracking
Delivered seller training webinars on online cataloging, product listings, order processing, and customer retention strategies. Worked under the market development team to train sellers on portal usage and promotional strategies.
TrainingWebinarsEcommerceSeller ManagementCustomer Retention
Managed front-desk operations, database maintenance, vendor coordination, and executive scheduling. Developed and maintained internal and external communication channels, including website content and newsletters.
AdministrationDatabase ManagementVendor ManagementCommunication SkillsMicrosoft Office
Pursued an MBA in Operations Management at Amity Global Business School, Singapore, affiliated with the University of Northampton, UK.
Completed a Bachelor of Business Administration in Finance with First Division and a 7.16 GPA.
Profile sourced from Himalayas.