Sumit Ranjan

Senior Technical Support Engineer

Provided advanced enterprise technical support and infrastructure administration, managing IAM workflows and optimizing operational support workflows. Achieved a 20% improvement in response times and a 15% reduction in manual data processing efforts.

IT SupportInfrastructureIAMActive DirectoryServiceNowJira Service DeskZendeskExcel VBAPivot TablesProcess Optimization

Systems Engineer (L2 Infrastructure Support)

Cognizant

Delivered high-tier technical support and Active Directory administration, managing GPOs and troubleshooting network faults. Executed root cause analysis, driving a 10% drop in infrastructure support ticket volumes.

Active DirectoryGPOVPNVDIRDPWindows ServerTroubleshootingRoot Cause AnalysisSLA ManagementWindowsSLA

Infrastructure Support Specialist

Administered day-to-day enterprise IT infrastructure operations, monitoring server uptimes, network switches, and directory nodes. Managed hardware, OS deployments, and application accessibility compliance.

IT InfrastructureServer MonitoringNetwork AdministrationHardware ManagementOS DeploymentNetworkingHardware

IT Support & System Executive

Developed automated tools using Excel VBA for service reporting and KPI tracking. Improved First-Contact Resolution rate by 18% through structured data analysis and team coaching.

Excel VBAData AnalysisKPI TrackingTeam CoachingIT Support

Data Reporting & Process Associate

Boosted operational support efficiency by 10% by automating hardware issue tracking reports.

Data ReportingProcess AutomationHardware TrackingAutomationExcel