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ServiceNow Business Analyst
Business Analyst driving ServiceNow and process automation with stakeholder collaboration.
IndiaServiceNow Business Analyst at ICON Plc
Serves as a ServiceNow Business Analyst for Service Catalog, eliciting and documenting business/technical requirements to define and enhance catalog items and request workflows. Creates user stories and acceptance criteria, supports Agile backlog prioritization, and validates solutions through UAT and release/change support.
ServiceNowElicit Requirements
Conducted business analysis and documentation of processes, workflows, and functional requirements, translating stakeholder needs into specifications for development teams. Supported solution design, sprint planning/task assignment, and UAT while maintaining project documentation.
Business Requirements GatheringBusiness Process DocumentationFunctional SpecificationsBusiness Requirements DocumentUser StoriesProcess FlowUser GuidesJiraSprint PlanningAssignmentUser Acceptance Testing (UAT)ReportingTallyTouchkey
Collaborated with business and technology teams during implementation of an AI-powered trade document processing solution, supporting requirements clarification, validation, and UAT. Improved operational workflows by automating data extraction and performing business validation to ensure compliance with trade operations and regulatory requirements.
Trade ProcessingDocument ProcessingUser Acceptance Testing (UAT)Data ExtractionWorkflow AutomationSanctions ScreeningRegulatory Compliance
Analyzed transaction monitoring alerts to identify suspicious customer activity and supported compliance investigations. Worked with compliance and operational teams to improve monitoring effectiveness and apply data-driven, risk-based decision making.
Transaction MonitoringAlert AnalysisCompliance InvestigationData AnalysisImproving Monitoring Effectiveness
Provided customer-focused service by gathering customer feedback, identifying recurring issues, and balancing customer needs with business objectives and regulatory requirements. Also supported quality assurance and process improvement, including participation in the Cog 2.0 digitalisation effort for trade transaction data entry automation.
Customer ServiceCustomer Feedback AnalysisQuality AssuranceService qualityProcess ImprovementRegulatory ComplianceCog 2.0 Automation ToolTrade Transaction Data Auto Population
Completed a Post Graduate Diploma in Financial Management at IGNOU in December 2006.
Completed a Post Graduate Diploma in Financial Management at IGNOU in December 2006.
Completed a Bachelor of Commerce at Mrs. AVN College in Vizag in April 1999.
Completed a Bachelor of Commerce at Mrs. AVN College in Vizag in April 1999.