Sneha Singh

I’m an operations and CRM professional with 2+ years of experience managing multi-client pipelines, maintaining CRM systems, and improving delivery workflows. I’m known for results like 100% on-time delivery across 10–12 concurrent accounts and 95% query resolution accuracy. At Quantafi Digital, I managed CRM records, dashboards, and communication logs for 10–12 active client accounts, keeping 100% data accuracy and full pipeline visibility across Trello and Notion. I tracked campaign health and delivery risks for a ₹2.3 crore client portfolio, helping ensure zero missed deadlines across 500+ assets delivered. I also improved delivery efficiency by 25% by designing structured issue-tracking workflows and standardising how briefs were captured and actioned internally. Each day, I coordinated across SEO, design, and development teams as the single accountability point for on-time, on-brief delivery for every account. Earlier roles sharpened my service operations and client relations approach, including handling 50+ inbound queries daily with 95% resolution accuracy and reducing average resolution turnaround by 20%. In parallel, I bring an analytical mindset from my research internship—producing structured analytical reports on AI governance and tech policy for a government-aligned think tank.