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Founder & Business Owner
I lead customer operations, service delivery, and process improvements that strengthen retention and operational performance.
IndiaFounder & Business Owner at Swasthya Ahaara
Owns the full customer lifecycle for 500+ active subscribers, achieving an 80% repeat-purchase rate through personalized engagement and proactive account management. Acts as primary escalation point and partners with vendors to sustain a 98% on-time delivery rate.
Customer Lifecycle ManagementSubscription BusinessCustomer EngagementVendor ManagementOperations ManagementCommunity Building
Owned end-to-end post-sales relationships for a 600+ account portfolio, acting as primary liaison between customers, internal teams, and external partners. Drove ₹500+ crore in collections at ~95% efficiency and led cross-functional initiatives to reduce escalations.
Account ManagementStakeholder ManagementNPSCSATEscalation ManagementProcess ImprovementData AnalysisTeam Coaching
Led customer operations and service-delivery strategy, redesigning workflows to reduce inbound volume and improve first-contact resolution. Built and led a multi-team support organization and implemented an integrated CRM stack that reduced Average Handle Time by 25%.
Customer OperationsService DeliveryTeam LeadershipCRM ImplementationFreshdeskKnowlaritySignDeskProcess ImprovementAutomationBudget Management
Managed strategic partner and enterprise relationships with major brands, negotiating commercial agreements and improving coordination and cost efficiency across partner channels.
Vendor ManagementPartner Relationship ManagementNegotiationContract ManagementStrategic Partnerships
Led nationwide seller onboarding and marketplace operations, building a repeatable onboarding journey adopted across multiple regions. Delivered seller education and training programmes to improve platform adoption and compliance.
Seller OnboardingMarketplace OperationsTrainingProcess ImprovementVendor Management
Managed seller onboarding, marketplace support, and issue resolution to improve merchant satisfaction and operational performance.
Seller SupportOnboardingIssue ResolutionMarketplace Operations
Performed quality assurance on medical documentation, ensuring adherence to healthcare compliance and documentation standards.
Quality AssuranceMedical DocumentationCompliancehealthcare standards
Bachelor of Commerce degree from Mysore University, completed in 2009.
Bachelor of Commerce degree from Mysore University, completed in 2009.