Simon la Victoria

Experience

1. Sales Development Representative

   Embedded SDR for Elastic.co driving new business acquisition and pipeline development for enterprise Search AI, Observability, and Security solutions. Prospect Director and C-level executives using consultative discovery and multi-touch cadences.

   LinkedIn Sales NavigatorSalesforcePipedriveOutreach.ioB2B SalesLead GenerationPipeline ManagementConsultative Selling

2. Sales Representative

   Conducted targeted outbound outreach via cold calling and email to real estate agencies and brokerages. Delivered overviews of professional training programs and scheduled qualified demo consultations.

   Cold CallingEmail outreachLead GenerationSmartsheetCRM

3. Sales Administrative Assistant

   Managed inbound lead follow-ups, re-engaged inactive prospect pipelines, and coordinated client schedules using Google Calendar and Pipedrive.

   Lead ManagementPipedriveGoogle CalendarCustomer Coordination

4. Training Facilitator & Quality Analyst

   Sutherland Global Services

   Facilitated onboarding and skill development for customer-facing teams, focusing on communication, objection handling, and quality assurance.

   TrainingFacilitationQuality AssuranceCommunication SkillsObjection Handling

5. Technical Sales Support Specialist

   Sutherland Global Services

   Supported web infrastructure customers with domains, cPanel, DNS, email hosting, WordPress, and website builders. Conducted troubleshooting and identified upsell opportunities to transition support inquiries into sales.

   Technical SupportTroubleshootingUpsellingCPanelDNSWordPressEmail Hosting

6. Reservations Specialist

   Teleperformance Inc

   Handled inbound client communications focusing on customer retention, conflict resolution, and booking management. Recognized as Consistent Top Agent for three consecutive quarters.

   Customer ServiceConflict ResolutionBooking ManagementDatabase Management