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VIP Customer Support Representative
VIP Customer Support Representative at BrainRocket who supported high-value casino players and handled priority deposits, withdrawals, and tailored loyalty offers.
CyprusVIP Customer Support Representative at BrainRocket
Served as the main contact for high-value online casino players across live chat, email, phone, and messaging apps. Built trust, handled priority requests for deposits and withdrawals, created custom bonuses, and ensured compliance with responsible gaming rules.
Customer SupportVIP ManagementKYCCompliancePaymentsRisk ManagementLive ChatEmail SupportPhone SupportMessagingBonus Campaign CreationCashbackLoyalty ProgramsProblem SolvingCommunication Skills
Provided real-time customer support via live chat in a fast-paced digital environment. Assisted with account inquiries, platform navigation, and resolved issues related to verification, deposits, withdrawals, and technical support.
Customer SupportLive ChatAccount ManagementVerificationDepositsWithdrawalsTechnical SupportEscalation ManagementCommunication Skills
Managed CRM and client management for a Forex company, handling client accounts, KYC verification, compliance checks, and client communication. Also managed retention and reactivation activities and improved operational efficiency.
CRMClient ManagementKYCComplianceCustomer RetentionReactivationData ManagementProcess ImprovementCommunication Skills
Handled lead assignment, distribution, and shuffling between agents. Managed deposits, withdrawals, settlements, refunds, and payment-related requests, and prepared daily reports on client activity and team performance.
CRMLead ManagementPaymentsPSPsReportingData AnalysisTeam Coordination
Managed conversion of qualified leads into active and funded clients for a Forex and CFD trading company. Engaged with prospects via phone, email, and CRM, guided them through registration and funding, and worked with internal teams to ensure smooth client journey.
SalesLead ConversionCRMKYCAccount ActivationPipeline ManagementCommunication SkillsCompliance
Provided sales support in a boutique retail environment, assisting customers and handling sales transactions.
SalesCustomer ServiceRetail
Assisted in managing store operations, supervising staff, and ensuring customer satisfaction in a retail environment.
retail managementTeam LeadershipCustomer ServiceOperations
Bachelor Degree in Computer Graphic Design from Bratislava, Slovakia, completed in 2008.
Bachelor Degree in Computer Graphic Design from Bratislava, Slovakia, completed in 2008.
Profile sourced from Himalayas.