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Housing Options Casework Support Officer
Housing Options Casework Support Officer who supported client cases from referral to resolution and coordinated help for vulnerable individuals.
United KingdomHousing Options Casework Support Officer at Housing Options
Supported housing officers with client casework from referral to resolution, maintaining accurate records and liaising with clients and external agencies. Handled sensitive information in accordance with GDPR and organizational policies.
Case ManagementCustomer ServiceCommunication SkillsGDPR ComplianceRecord keepingProblem SolvingCollaboration
Welcomed and supported guests throughout their stay, delivering exceptional customer service and resolving concerns professionally. Sold excursions and additional services, meeting sales targets while maintaining high standards of professionalism.
Customer ServiceSalesCommunication SkillsProblem SolvingAdaptabilityAdministrative Tasks
Delivered friendly and efficient customer service, assisted with product selection, and operated tills accurately. Replenished stock and maintained visually appealing displays in line with company standards.
Customer ServiceRetail SalesCash HandlingStock ManagementVisual MerchandisingTeamwork
Handled a high volume of inbound calls, providing professional customer service and resolving queries at first point of contact. Managed sensitive information in accordance with GDPR and council policies.
Customer ServiceCall HandlingCommunication SkillsProblem SolvingGDPR ComplianceRecord keeping
Completed a Level 1 award in Contact Centre Operations and a Level 2 Certificate in Team Leading.
Completed a Level 2 Certificate in Team Leading.
Profile sourced from Himalayas.