Loading profile…
shreyes shah
Looking for a jobProduct Analyst
Product-focused data analyst driving insights to improve business metrics.
IndiaProduct Analyst at Zepto
About
I am a product-focused data analyst with hands-on experience using SQL, Python, and BI tools to drive measurable business outcomes. I have worked across payments, operations, and CX to increase bill penetration, gross profit, and customer satisfaction.
At Zepto I delivered search-term analysis, in-app funnel diagnostics and experiments that raised bill penetration and improved gross profit per order. At Fimoney I built operational flows, fraud detection, and knowledge-base inputs for in-app LLMs that significantly boosted CSAT and SLA resolution.
In earlier roles I developed ML models to identify high-risk credit card customers and performed cross-country NLP analysis of customer reviews to surface regional brand insights. I combine strong technical skills with product intuition to prioritize experiments and drive impact.
I seek to join a product or analytics team where I can apply rigorous data analysis, experimentation and ML to improve user experience and business KPIs, while continuing to grow in analytics and cloud-native data engineering.
Experience
Product Analyst
Provided insights for a new category team to increase bill penetration and gross profit; implemented search-term analysis, in-app funnel dropoff analysis, and experiments to target user intent. Increased bill penetration from 6% to 6.5% and raised gross profit per order by ₹1.
MixpanelSupersetA B TestingGoogle SheetsExperimentationProduct AnalyticsFunnel Analysis
Product Analyst
Delivered operational and CX insights, optimized resource allocation, prioritized issue categories, implemented fraud-detection mechanisms, and fed an in-app LLM knowledge base. After CX insourcing, CSAT rose from 2.1 to 3.3, SLA resolution rate improved from 45% to 74%, and answer rate increased from 35% to 85% within three months.
TableauAirflowBigQueryGoogle SheetsFraud Detection
Education
Machine Learning Specialization (Coursera)
Completed a 3-course specialization covering supervised and unsupervised learning, neural networks, and reinforcement learning with practical feature engineering.
Sardar Patel Institute of Technology
B.Tech in Electronics Engineering with a CGPA of 8.2/10, covering electronics fundamentals and applied engineering projects.
Google Digital Marketing & E-commerce Professional Certificate (Coursera)
Completed a 7-course specialization focused on customer targeting, marketing tools, and KPI-based measurement to improve user engagement.
Google Data Analytics Professional Certificate (Coursera)
Completed an 8-course specialization covering data questions, data collection, cleaning, and analysis using R, BigQuery, and Sheets.
AWS Cloud Solutions Architect (Coursera)
Completed a 4-course specialization on AWS services for designing scalable, reliable, and cost-effective architectures for ETL and data solutions.