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Shopon Hossain
Open to opportunitiesIT Support & Service Technician
Versatile IT Support Technician with 10+ years of expertise in remote troubleshooting, hardware repair, and dependable IT solutions.
United Arab EmiratesIT Support & Service Technician at Mirpur Computer trading LLC
About
Experienced IT Support Technician with 10+ years specializing in hardware assembly, system troubleshooting, and end-user support. Proven track record of resolving technical issues efficiently and utilizing remote tools like TeamViewer and AnyDesk to deliver seamless IT operations. Dedicated to maintaining high system uptime.
Experienced and results-driven IT Support Technician with over 10 years of professional expertise specializing in comprehensive hardware assembly, software installation, system troubleshooting, and reliable end-user support. Proven track record of resolving complex technical challenges efficiently, managing inventory, and utilizing remote desktop tools to deliver seamless IT operations. Dedicated to maintaining high uptime and delivering dependable technology solutions for businesses and clients.
Experience
IT Support & Service Technician
Providing comprehensive IT support and hardware services at Mirpur Computer Trading LLC. Responsible for diagnosing and repairing desktop hardware, assembling PCs, and deploying operating systems. Utilizing remote management tools to troubleshoot client issues, managing inventory, and maintaining efficient technical operations.
Vendor SLAsIT DeploymentDesktop Hardware TroubleshootingPPC AssemblyOS Installationhardware troubleshootingVA Enterprise ToolsRemote SupportInventory ManagementTechnical DocumentationBilling Systems
IT Support Technician & Customer Service
Delivered comprehensive IT desktop support and hardware services at SAMIR IT. Diagnosed and resolved hardware issues, performed PC assembly, deployed operating systems, and managed software installations. Utilized remote support tools to troubleshoot client systems, maintained inventory, and ensured seamless technical operations.
Education
National Polytechnic Institute (NPC)
Darbeshpur High School