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Shiv Shakti Gupta
Open to opportunitiesSystem Administrator
Senior process associate and system administrator troubleshooting Microsoft Windows desktop environments and supporting end users.
IndiaSystem Administrator at Tata Consultancy Services
About
At Tata Consultancy Services, I provide technical support for Microsoft Windows Desktop Management, troubleshooting and resolving desktop-related issues while keeping systems stable through updates and maintained configurations.
I’ve also supported end users in Desktop Transformation efforts and documented issues and resolutions using ITIL best practices, and earlier I worked with Wipro Limited and customer support roles to resolve client problems and service or billing issues.
Experience
System Administrator
Provided technical support for Microsoft Windows Desktop Management, troubleshooting and resolving desktop-related issues. Worked with cross-functional teams to ensure system stability and assisted in Desktop Transformation efforts.
Desktop ManagementTroubleshootingSystem MonitoringITILDesktop Transformation
Senior Associate
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Utilized advanced technical skills to troubleshoot client problems and implement solutions.
Customer ServiceTroubleshootingProblem Solving
Associate
Handled customer complaints and provided appropriate solutions within time limits. Consulted with customers to resolve service and billing issues.
Education
Umeschandra College
Bachelor of Commerce (Honours) degree from Umeschandra College from 2013 to 2018.
Bachelor of Commerce (Honours) degree from Umeschandra College from 2013 to 2018.
Gyan Bharati Vidyapeeth
Higher Secondary Education (12th) from Gyan Bharati Vidyapeeth from 2011 to 2013.
Higher Secondary Education (12th) from Gyan Bharati Vidyapeeth from 2011 to 2013.
Chowringhee High School
High School (10th) from Chowringhee High School completed in 2011.
High School (10th) from Chowringhee High School completed in 2011.