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ServiceNow Developer – Analyst
ServiceNow Developer at Deloitte USI who built Virtual Agent topics achieving a 46% ticket deflection rate.
IndiaServiceNow Developer – Analyst at Deloitte USI
Administered ServiceNow in a production enterprise environment, managing user accounts, groups, roles, and permissions. Developed Service Catalog items, Virtual Agent topics, and Service Portal widgets, achieving a 46% ticket deflection rate.
ServiceNowJavaScriptFlow DesignerService PortalVirtual AgentREST APIsOAuthPowerShellMid ServersCyberArkIntegrationAutomationData Management
Pursued a Bachelor of Science in Data Science from July 2020 to April 2023.
Pursued a Bachelor of Science in Data Science from July 2020 to April 2023.
Profile sourced from Himalayas.