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Marketing Officer
Banking Marketing Officer at Fidelity Bank managing 100+ retail and SME relationships and contributing to branch deposit growth.
NigeriaMarketing Officer at Fidelity Bank Plc
Contributed to annual branch deposit growth of 15–25% and managed 100+ retail and SME customer relationships. Onboarded and supervised agency operators and promoted digital banking channels.
Client RelationsDeposit MobilizationMarketingKYC
Processed account-opening and maintenance requests in line with KYC standards and handled 30–50 customer service requests daily. Onboarded agency customers and promoted electronic banking channels.
Customer ServiceKYCAccount DocumentationAgency BankingDigital BankingPOSMobile BankingInternet Banking
Managed branch operational and welfare expenses, supporting cost control and budget compliance. Coordinated facility maintenance and administrative workflows to ensure uninterrupted operations.
Branch AdministratorCost ControlBudget ComplianceFacilities ManagementAdministrative Workflows
Processed ₦10m–₦30m in cash across 100–200 daily customer transactions with high accuracy. Balanced cash daily through reconciliation and teller call-overs, supporting internal controls and audit compliance.
Cash HandlingTeller OperationsCash ReconciliationInternal ControlsAudit Compliance
Earned a Bachelor of Science in Education with a focus on Business Education in 2023.
Earned a Bachelor of Science in Education with a focus on Business Education in 2023.
Earned a Certificate of Participation from the Chartered Institute of Bankers of Nigeria in 2022.
Earned a Certificate of Participation from the Chartered Institute of Bankers of Nigeria in 2022.
Completed a Nigeria Certificate in Education in Business Education with an Accounting option from 2006 to 2008.
Completed a Nigeria Certificate in Education in Business Education with an Accounting option from 2006 to 2008.
Obtained a Senior School Certificate from 2001 to 2004.
Obtained a Senior School Certificate from 2001 to 2004.