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Sergio Bacigalupo
Open to opportunitiesImplementation & Delivery Manager
Senior Program Manager delivering enterprise IT implementations through PMO governance and stakeholder leadership.
ArgentinaImplementation & Delivery Manager at Independent Consultant
About
I’m a Program/Project management professional with 20+ years driving complex, cross-functional initiatives end-to-end for enterprise and technology organizations across the US, EU, and LATAM. I help teams deliver measurable outcomes against KPIs by combining governance frameworks with disciplined execution.
Over the years, I’ve built trusted advisory relationships with senior leaders, leading process improvement, standardization, and best-practice adoption across matrixed teams. My approach blends executive-level reporting, stakeholder and change management, and clear KPI definition to keep delivery aligned with business goals.
In recent roles, I’ve managed end-to-end software implementation and delivery, coordinating kickoff through scope confirmation, testing/UAT, and go-live. I ran multiple concurrent implementations across distributed teams, improved delivery timelines by 15%, and led onboarding and training while achieving +30 NPS across the portfolio.
I also bring strong PMO and delivery leadership experience, including ownership of escalations, timelines, and risk while coordinating engineering, QA, and client stakeholders. Previously, I managed QA and validation across 30+ applications and led quality programs that reduced production defects by 63%, and I’ve worked extensively with Agile/Scrum, cloud migration, and delivery best practices.
Experience
Implementation & Delivery Manager
Managed end-to-end software implementation and delivery for 12+ clients, including kickoff through configuration, testing/UAT, and go-live. Led concurrent implementations, maintained timelines and client communication, and coordinated post-implementation transition with Sales, Development, and Support.
Project ManagementStakeholder ManagementRisk ManagementCustomer Training