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SEEMA SINGH
Looking for a jobIT Production Support Engineer
IT Production Support Engineer at Wipro Ltd. who automated Control-M scheduling and reduced processing time by 30%.
IndiaIT Production Support Engineer at Wipro Ltd.
Experience
IT Production Support Engineer
Provide L1 support for SQL databases and Unix-based systems, ensuring high availability and performance. Optimized and automated job scheduling in Control-M, reducing processing time by 30%.
SQLPl SQLUnixControl MServiceNowIncident ManagementBatch Job MonitoringSLA ManagementRoot Cause Analysis
FASTag Operations & Reconciliation Executive
Managed daily FASTag recharge refunds, reconciliations, knock-offs, and chargebacks across multiple platforms. Resolved customer queries and prepared MIS reports.
ReconciliationsChargebacksMIS ReportingCustomer ServiceBilldeskTPSLUPIRazorpayBBPS
Banking Associate
Opened Current and Savings Accounts for customers, ensuring end-to-end fulfillment. Cross-sold other bank financial products.
Account OpeningCross SellingCustomer Service
Personal Loan Officer
Achieved assigned sales targets consistently and converted leads into successful loan sign-ups. Trained new employees and maintained records in Excel.
SalesLead ConversionCustomer Relationship ManagementExcel
Education
Jaunpur University
Bachelor of Arts degree from Jaunpur University, awarded with a second division.
U.P. State Board
Higher Secondary Certificate from the U.P. State Board, completed with a second division.
U.P. State Board
Secondary School Certificate from the U.P. State Board, completed with a second division.
DBS Solution
Certification in SQL and UNIX from DBS Solution.