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Satyendra Shrotri
Looking for a jobProgram Manager
Program Manager at Devoteam AB directing a global manufacturing program across application portfolios, software assets, and operational technology.
SwedenProgram Manager at Devoteam AB
Experience
Program Manager
Directing a comprehensive program for a Global Manufacturing company focused on Application Portfolio Management, Software Asset Management, and Operational Technology. Leading collaboration between internal Enterprise Architects, development teams, and external suppliers to ensure on-time, under-budget delivery.
IT Application Portfolio ManagementSoftware Asset ManagementOperational TechnologyEnterprise ArchitectureStakeholder ManagementProgram Management
Practice Head (ServiceNow & AI Implementation)
Conceptualized and executed the implementation of AI-driven chatbots based on the WatsonX platform for multi-client service desk models. Defined the Go-to-Market strategy and built the ServiceNow delivery capability for the Swedish and Norwegian markets.
ServiceNowAIWatsonxChatbotGo To Market StrategyService Desk
Technical Project Manager
Managed critical IT Operations and Infrastructure projects for a global logistics provider. Led ServiceNow implementation projects involving complex data integrations across multi-system environments.
IT OperationsInfrastructureServiceNowData IntegrationProject Management
Director & Business Unit Head
Founded and scaled a ServiceNow Business Unit from the ground up, reaching an annual revenue of 2.2 million EURO. Established a Center of Excellence for Service Integration (SIAM) and served as an IT Advisor for H&M Sweden.
ServiceNowBusiness Unit ManagementSIAMCenter Of ExcellenceDigital TransformationIT advisory
Project Manager & Client Advisor
Acted as Engagement Leader and Service Transition Manager for Fortune 500 clients, including Atlas Copco, Ericsson, and British Telecom.
Engagement ManagementService TransitionClient AdvisoryFortune 500
Senior System Administrator
Senior systems administrator within infrastructure services managing Banking Production & DR Data Centre serving APAC. Managed 100+ production Windows servers.
Windows ServerData Centre ManagementDisaster RecoveryInfrastructure ServicesBanking
Technical Lead
Worked as technical lead, leading a team of 20 techs in an inbound call center for Dell Technologies USA, Home & Small Business Segment, providing technical support on all MS Windows flavors for US and Canada.
Technical SupportWindowsTeam LeadershipCall CenterDell Technologies
Education
Stockholm School of Economics
Participated in the Tieto Accelerator Program at Stockholm School of Economics.
Shivaji University
Bachelor’s Degree in Civil Engineering from Shivaji University, India.