Satyendar Mishra

Looking for a job

Tech support engineer

Service Desk Analyst specializing in remote support, troubleshooting, and Azure/O365 administration for enterprise users.

IndiaTech support engineer at National Australia Bank (NAB)

About

I have 4.5 years of experience delivering remote end-user support and troubleshooting complex configurations. I’m known for effective hardware/software problem diagnosis through telephone, e-mail, and chat, with strong focus on configuration, deployment, administration, and resolution quality. I plan and lead implementations and troubleshooting for Symantec Antivirus, WSS Agent, DLP, Endpoint, and Bit-locker. I also support DNS, DHCP, PrintServer, and use tools like BMC Remedy, ServiceNow, and the SEPM server console for configuration and group movement, along with patching and software installations. Currently, I work as a Servicedesk tech support Analyst at NAB (National Australian Bank), previously holding roles at HCLTechnology, Samsung SDS, and supporting banking applications like Siebel, ebobs, and zscaler. I manage Azure admin tasks (Azure AD, networking, Azure Virtual Machines), handle MFA setup/reset/update, and support macOS reimaging and issues through tools like Jamf Pro.

Experience

Tech support engineer
National Australia Bank (NAB)
I have tech support engineer in NAB
Technical Service Desk Executive
Samsung SDS
Delivered service desk support for Windows and macOS issues, including reimaging and troubleshooting. Scheduled and directed OS installations through WDS/SCCM and resolved user account profile and password issues.
Service Desk SupportWindows 10MacOS ReimagingUser Provisioning
Associate Remote Support Engineer
HCL Technology
Provided remote technical support to customer end-users via telephone, email, and chat. Planned, implemented, and troubleshot Symantec Antivirus, WSS Agent, DLP, Endpoint, and BitLocker.
Remote Technical SupportSymantec EndpointBitlocker

Education

Jetking Jabalpur
Completed CCNA (Routing and Switching) training over a 6-month period from 2018 to 2019.
Completed CCNA (Routing and Switching) training over a 6-month period from 2018 to 2019.
Vindhya Institute of Technology and Science
Completed a BE in Electronics and Communication Engineering, graduating in 2018 with a CGPA of 7.24.
Completed a BE in Electronics and Communication Engineering, graduating in 2018 with a CGPA of 7.24.
Bihar School Examination Board (BSEB)
Completed Intermediate (Science) and achieved 62.20% in 2012.
Completed Intermediate (Science) and achieved 62.20% in 2012.
Bihar School Examination Board (BSEB)
Completed Matriculation and achieved 69.00% in 2010.
Completed Matriculation and achieved 69.00% in 2010.

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About

Experience

Tech support engineer

National Australia Bank (NAB)

I have tech support engineer in NAB

Technical Service Desk Executive

Samsung SDS

Delivered service desk support for Windows and macOS issues, including reimaging and troubleshooting. Scheduled and directed OS installations through WDS/SCCM and resolved user account profile and password issues.

Service Desk SupportWindows 10MacOS ReimagingUser Provisioning

Associate Remote Support Engineer

HCL Technology

Provided remote technical support to customer end-users via telephone, email, and chat. Planned, implemented, and troubleshot Symantec Antivirus, WSS Agent, DLP, Endpoint, and BitLocker.

Remote Technical SupportSymantec EndpointBitlocker

Education

Jetking Jabalpur

Completed CCNA (Routing and Switching) training over a 6-month period from 2018 to 2019.

Vindhya Institute of Technology and Science

Completed a BE in Electronics and Communication Engineering, graduating in 2018 with a CGPA of 7.24.

Bihar School Examination Board (BSEB)

Completed Intermediate (Science) and achieved 62.20% in 2012.

Bihar School Examination Board (BSEB)

Completed Matriculation and achieved 69.00% in 2010.