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Senior Technical Writer
Senior technical writer specializing in SaaS/API documentation, SOPs, and training and policy materials that improve compliance and efficiency.
United StatesSenior Technical Writer at CesiumAstro
Constructed a Receiving department manual and work instructions for supply chain handling and storage, resolving 9 procedural gaps and reducing process time by 28% while improving contractual compliance by up to 45%. Created NDA-restricted templates for 16 products and overhauled Procurement policy documentation to align with company and legal standards.
Compliance DocumentationPolicy DocumentationEmployee Retraining MaterialsTechnical Writer
Published technical documentation for 4 external-facing APIs used across facilities in 10 states. Reorganized the EDSL Confluence workspace and rebuilt standardized content for 24 EDSL API services, archiving 96% of outdated materials and improving developer documentation quality by 79%.
API DocumentationInformation ArchitectureCross Functional CollaborationDeveloper Documentation Governance
Authored knowledge articles covering YouTube functionality and product details across CCS and CSE, supporting a customer base exceeding 247M. Resolved bugs in the knowledge article repository, reducing bug backlog by 18%, and delivered SaaS documentation for new PPS and TV product functions and promotions for 8 support teams.
Earned an Associate of Arts at Mott Community College.
Bug Triage SupportSaaS DocumentationProduct documentationCross Division Content SupportRelease Promotion DocumentationTechnical Writer
Created end-user documentation for 5 agency equipment support projects, impacting 25 districts. Overhauled documentation for 3 projects to improve accessibility for formatting and language, and distributed 40+ organization-wide communications to 90 TxDOT offices serving 29M residents.
Technical EditingProject DocumentationUser GuidesInternal CommunicationsTraining Notice Writing
Composed and researched 30+ communications sent to 500+ staff, highlighting successes and addressing issues within VA ITOPS. Generated fillable forms to guide SMEs across 5 sections for weekly communications, reducing follow-up by 34% and increasing contributions by 26%, and developed the CPM User Guide.
Fillable Form DocumentationCPM Planning DocumentationTechnical Editing
Constructed SaaS user guides and project documentation using scrum iterative planning for 3 applications with 20+ developers and testers. Identified and addressed content gaps across 6 projects, improving documentation standards by 23%, and produced 36 video tutorials, 36 storyboards, and user documentation artifacts under an urgent VISN PM assignment, earning a spot award and bonus.
User Guide DevelopmentStoryboardingCross functional Coordination
Formulated user guides and SaaS project documentation through scrum progress and release of 5 applications in partnership with 30+ developers and testers. Conducted RAS implementation training for a VA-wide rollout across 138 sites and produced full training content sets including 2 user guides, narrative scripts, 18 video tutorials, 18 presentations, 18 exercises, and 8 reference guides for rollo
SaaS DocumentationUser Guide DevelopmentInstructional ExercisesProgram Rollout Documentation
Profile sourced from Himalayas.