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Sales Representative
Bilingual customer service professional with 4+ years in high-volume call centers, resolving issues and improving client experiences.
CanadaSales Representative at Thirteen-A Social Enterprise
Registered customer sales using a cash register by scanning items, itemizing, and totaling purchases. Resolved customer issues and provided friendly, courteous service with strong product knowledge.
Cash RegisterSalesCustomer ServiceProduct KnowledgeCash Handling
Loaded, unloaded, and sorted packages in a fast-paced, labor-intensive warehouse environment. Used hand scanners to designate packages and followed corporate safety policies and procedures while building positive relationships with internal teams.
Loading And UnloadingSafety ComplianceOrganizational Skills
Handled phone calls and chats for fraud-related support. Entered information for fraud investigations, reviewed customer files for fraudulent activity, and processed account and database changes.
Earned a High School Diploma.
Completed First Aid/CPR/ICE certification through Vector Training.
Fraud InvestigationCall HandlingChatData EntryAccount Processing
Managed client communications by explaining insurance products and resolving issues promptly. Ensured regulatory compliance, documented client interactions, and gathered feedback to support service improvements.
Customer ServiceClient CommunicationRegulatory ComplianceIssue ResolutionDocumentationProblem Solving
Answered phones and assisted customers with initial inquiries while maintaining trusting relationships. Performed data entry for online customer databases, educated new customers on products and services, and kept customer records updated.
Call HandlingCustomer SupportData EntryCustomer EducationRecord keeping
Profile sourced from Himalayas.