SANJEEV MAJI

Area Service Manager

Reliance Jio Infocomm Pvt. Ltd.

Established and maintained 14 JCs operations across Kolkata to ensure efficient service delivery and adherence to organizational standards. Coordinated with store managers and sales teams to streamline service operations and improve customer support.

Service DeliveryTeam ManagementCustomer SatisfactionSLA ComplianceTrainingPerformance Monitoring

Area Service Manager

Headed a team of 15 Sales and Service Partners, 60 Technicians, 20 FOS and approx. 350 dealers and freelancers in the market. Steered channel partners and installers for installations and service repairs in designated areas.

Team LeadershipChannel ManagementInstallationService RepairKPI TrackingVendor Management

Territory Service Manager

Led a team of 7 Channel partners in 4 Districts of Bihar for Airtel DTH business to ensure proper billing, stocking and secondary in the market and proper installations and field repairs within SLAs.

Channel ManagementBillingStockingInstallationField Level RepairSLA ManagementCustomer Retention

Area Service Incharge

Mentored and monitored Service Franchisees/Service Vendors in South Kolkata to ensure quality and speedy service for installations and service calls. Managed audits, MSL and service KPIs including TAT/SLA and installation quality.

Franchise ManagementAuditMSLKPI ManagementTATSLAInstallation QualityService quality

Lead Quality

IBM Daksh

Assured quality delivery from the team to ensure quality service to customers. Led a team of 50 agents and steered for proper resolution with 100% accuracy and resolution.

Quality AssuranceTeam LeadershipFeedbackCoachingProcess Improvement