Sangita Guha

Quality Auditor

Tech Mahindra

Conducted quality audits of customer interactions to ensure compliance with company policies and quality standards. Provided feedback and coaching to customer care executives to improve performance.

Quality AuditingCustomer Interaction EvaluationProcess AdherencePerformance MonitoringFeedbackCoachingReport PreparationSOP DevelopmentRoot Cause AnalysisCorrective Action Planning

Customer Care Associate

Tech Mahindra

Resolved customer queries and issues related to products and services through calls. Provided troubleshooting and maintained positive customer relationships.

Inbound CallingOutbound CallingOrder ProcessingRefund ProcessingTroubleshootingMicrosoft OfficeEmailInternetCustomer Relationship Management

Senior Travel Customer Care Executive

Planned and coordinated domestic and international travel packages. Suggested unique itineraries and sold packages to customers.

Travel PlanningItinerary DesignCustomer ServiceSalesMicrosoft OfficeExcelInternet

Senior Customer Service Executive

Planned and coordinated domestic travel packages. Made bookings and reservations for hotels, flights, and related activities.

Travel PlanningItinerary DesignCustomer ServiceBookingReservationsMicrosoft OfficeExcel

Customer Care Executive and Itinerary Planner

Planned and coordinated domestic travel packages. Created unique itineraries and handled agents making packages on the company's website.

Travel PlanningItinerary DesignCustomer ServiceDatabase ManagementMicrosoft OfficeExcel

Trained Customer Service Executive

Adhered to customer complaints and provided effective solutions. Handled new connection requests for SIM cards and resolved product queries.

Customer ServiceComplaint ResolutionSIM Card ManagementQuery Resolution